Product Inspection and Investigation Center
(dba) DPI
Providing the Crucial Facts Behind Failed Products
DPI specializes in failure analysis, forensic investigation of product failures, and manufacturer identification.
Our Story
Since 1991, DPI has provided the insurance industry with timely and cost-effective product investigations for products that have caused property damage and loss. Our extensive database of product failures and inventory of more than 15,000 exemplar products allow us to assist insurers in identifying manufacturers and determining the origin of product failures.
Services
Mail-In Program
On-Site Pick Up Program
Manufacturer Identification
Failure Analysis
Structured, evidence-based product failure analysis is performed to identify the origin and cause of failure. Each examination is tailored to the specific product, loss scenario, and investigative needs of the client.
Identification support for products, components, and failed parts when the manufacturer is uncertain or disputed, helping claims professionals and counsel move investigations forward.
Designed to streamline the submission of smaller product evidence for forensic examination. It provides a convenient, cost-effective method for initiating investigations while maintaining proper documentation and evidence handling practices.
Provides coordinated recovery and transport for large, fragile, or time-sensitive evidence that cannot be shipped through standard channels. Services are designed to preserve condition, maintain chain of custody, and support defensible analysis.