On-Site Program

The On-Site Program provides coordinated recovery and transport for large, fragile, or time-sensitive evidence that cannot be shipped through standard channels. Services are designed to preserve condition, maintain chain of custody, and support defensible analysis.

Please contact our Customer Service Representative at 865-862-4655 or by email at customerservice@dpi-products.com for additional information or to make arrangements to have your large item picked up.

If you choose to pack and ship your own evidence, please visit the following carriers for packing guidelines and shipment of hazardous materials:

Recovery & Logistics

On-site pickup coordination
Crating, packaging, and freight arrangements
Scheduling for time-sensitive losses
Nationwide transport options

Evidence Preservation

Protection of failure condition during handling
Documentation at pickup when required
Controlled packaging to minimize disturbance
Chain-of-custody maintained throughout transport

Best Use Cases

Appliances and large household equipment
Water heaters and HVAC systems
Fire-damaged or compromised products
Multi-component or complex losses