Mail-In Program
The Mail-In Program is designed to streamline the submission of smaller product evidence for forensic examination. It provides a convenient, cost-effective method for initiating investigations while maintaining proper documentation and evidence handling practices.
Program Features
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Shipping boxes and prepaid UPS labels for eligible items
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Online and downloadable claim-submission options
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Guidance for packaging and evidence preservation
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Efficient intake and processing upon receipt
Evidence Handling
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Secure packaging to prevent additional damage
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Preservation of failure conditions and key features
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Chain-of-custody documentation maintained
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Intake inspection and condition verification
Best Use Cases
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Small plumbing and electrical components
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Portable household devices
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Isolated component failures
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Claims not requiring on-site recovery